New Mexico Cannabis Control Division
NMS2S Support Center
Fast help for signing in, completing transfers, and learning the New Mexico Seed-to-Sale system. Start with the two most common support needs below, or browse the full training library.
Announcement
Expanded API Access for NMS2S
The Cannabis Control Division (CCD), in coordination with Real Time Solutions (RTS), continues to expand the third-party integration capabilities available through New Mexico’s cannabis track-and-trace system, NMS2S. Review the notice below for details on expanded API access.
Read the Expanded API Access Notice (PDF)Anyone interested in learning more about NMS2S API integration opportunities, including the process for requesting API integration access, is encouraged to contact CCD Compliance Manager Nick Mourning at nick.mourning@rld.nm.gov for additional information.
Priority Support
Start here for the most common questions
Login and transfer support are the largest and easiest-to-find items on the page.
Login & Location Access
Use this section when a user cannot get into NMS2S or needs help getting to the correct business/location.
- Sign in to NMS2S
- Select the correct business and location
- Password reset or two-factor authentication issues
- Troubleshoot a missing or unexpected location
Transfers & Manifests
Use this section for step-by-step transfer help, manifest questions, and receiving issues.
- Add inventory to a manifest
- Complete and finalize a transfer manifest
- Understand departure timing and receiving availability
- Receive transferred inventory at the destination
Migration Mode
Use this section if a user sees a restriction message in NMS2S, or wants to understand what Migration Mode means for their account.
- What Migration Mode is and why it's active
- Why a restriction message may appear
- What you can and can't do while in Migration Mode
- What happens once migration is complete
Still having trouble? Submit a support ticket
If the guides above didn't resolve your issue, send us the details and the NMS2S support team will follow up with you.
Learn by Role / Module
Module Overview Training
Quick entry points for users who know which area of NMS2S they need.
Producer
Production rooms, plants, harvests, cure, genetics, and related workflows.
Retailer
Inventory, sales floor, dispensing, sales history, patients, and retailer workflows.
Manufacturing
Manufacturing actions, product conversion, inventory handling, and related workflows.
Testing Labs
Testing samples, test results, lab workflows, and sample lifecycle.
Courier
Courier agreements, delivery workflows, and transportation-related functions.
Migration Guidance
Reference documents for the NMS2S migration.
Complete Reference
Full Training Library
All manuals, overview guides, and video collections in one place.
Call Center Number
Still need help or have questions? Give us a call and our team will walk you through it.
505-524-0940Hours of Operation
Monday – Friday, 8:00am – 5:00pm